About Your Salon and Spa Visit

What should I wear?

Your visit is all about relaxation and pampering, so please come in what’s comfortable. At most of our locations, we provide robes, towels, sandals, shower facilities, select toiletry items and lockers.

When should I arrive?

Please check in 20 minutes prior to the start of your appointment. This will give you plenty of time to change and start enjoying the spa environment.

Where will I change?

Most of our spas are equipped with a luxurious dressing suite complete with lockers, restroom and vanity area. In most cases, they feature our signature eucalyptus steam and Swiss shower. To learn about specific amenities at each location, visit the locations page.

What if I need to cancel an appointment?

If you find yourself unable to keep an appointment, we kindly request 12 hours notice. Guests who do not honor their appointments or cancel with less than 4 hours notice may be charged a cancellation fee. We require a minimum of 24 hours notice to cancel Spa Packages in order to avoid a charge of 50% of the total price.

What if I’m late for my appointment?

It’s possible we may have to shorten or reschedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed.

I'd like to visit the spa with friends or for a spa party. How do I schedule?

Contact a Special Reservations Coordinator by calling 425.373.3700. They can help you reserve a package or schedule a group service.

What if I have special health considerations?

Please notify our Guest Reservation Specialist when reserving your appointment. You will also be asked to complete a medical questionnaire prior to your treatment.

May I request a male of female therapist?

Yes. Whether you choose a therapist of the same or opposite gender, the utmost respect for your modesty is a hallmark of our spa services. While body treatments require you to remove all of your clothing, careful draping procedures are observed at all times.

What do I wear during my treatment?

Spa robes are provided for you to wear during your visit. Massage and Bodycare services are enjoyed without clothing; careful draping procedures are observed at all times. Facial gowns are provided for those having skin care services.

What about my jewelry and valuables?

We recommend you leave your jewelry and watches at home. Unfortunately, we’re not able to take responsibility for your valuables while you are at the spa.

Should I shave prior to my spa service?

We recommend that you do not shave before any of our exfoliating services, which may irritate freshly shaven skin. All other spa services will not be affected whether you shave or not. We do recommend men shave prior to their facial.

Are children permitted in the spa?

For the comfort of all our clients and the enjoyment of your experience, children are not permitted in our spa.