Health & Safety Checklist

On the day of your appointment, we ask that you reschedule if you have been in close contact in the past 14 days with anyone who has a confirmed case of Covid-19, or if you are experiencing any of the following symptoms:

  • Cough
  • Shortness of breath
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell

At this time, our cancellation policy is waived to ensure guest and employee safety. Guests are required to cancel an appointment to avoid a 50% no show fee.  Guests may cancel through the mobile app or by calling 425.373.3700.


What to expect during your visit:

  • Please come by yourself, as we cannot accommodate guests without scheduled services at this time.
  • Please check in on the customer app.  Your service provider will text you through the app when they are ready to welcome you.
  • If you do not have the app, please enter the salon at the start time of your appointment, as our waiting areas will be closed until further notice.
  • All guests must wear a mask that is fitted behind the ears.  If you find yourself without a mask, we will be happy to provide you with a reusable Gene Juarez mask for $5.
  • If you need special accommodation for any of the appointment safety requirements, please contact us in advance of booking.
  • When you arrive, we will ask you to apply hand sanitizer and verify that you are not experiencing symptoms of Covid-19.
  • Our dressing rooms are closed until further notice.  We will provide all guests with a freshly laundered gown or cape, but please take care to arrive in comfortable clothing that will not interfere with your services, i.e. no hoods or high/tight collars for hair services.
  • We ask that you leave unnecessary personal items at home or in your car, but we will gladly provide a new, disposable bag to store your personal items in while you are in the salon.
  • Finally, we have gone cashless.  Guests may pay through the mobile app or with a credit or debit card in the salon.
  • For more information, please visit our Health and Safety information page.