Salon & Spa About Your Visit
Health & Safety
Prior to your appointment we ask that you read through our Health & Safety checklist. Since reopen, our goal has been to provide the safest environment for both our guests and team members. Click here to learn more.
What should I wear?
Your visit is all about relaxation and pampering, so please come in what’s comfortable. At most of our locations, we provide robes, towels, sandals, shower facilities, select toiletry items and lockers.
When should I arrive?
Please check in 20 minutes prior to the start of your appointment. This will give you plenty of time to change and start enjoying the spa environment.
Where will I change?
Most of our spas are equipped with a luxurious dressing suite complete with lockers, restroom and vanity area. In most cases, they feature our signature eucalyptus steam and Swiss shower. To learn about specific amenities at each location, visit the locations page.
What if I need to cancel an appointment?
If you find yourself unable to keep an appointment, we kindly request 24 hours notice. Guests who do not honor their appointments or cancel with less than 4 hours notice may be charged a cancellation fee. We also require a minimum of 24 hours’ notice to cancel Spa Packages in order to avoid a charge of 50% of the total price.
What if I’m late for my appointment?
It’s possible we may have to shorten or reschedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed.
I’d like to visit the spa with friends or for a spa party. How do I schedule?
Contact a Special Reservations Coordinator by calling 425.373.3700. They can help you reserve a package or schedule a group service.
What if I have special health considerations?
Please notify our Guest Reservation Specialist when reserving your appointment. You will also be asked to complete a medical questionnaire prior to your treatment.
May I request a male of female therapist?
Yes. Whether you choose a therapist of the same or opposite gender, the utmost respect for your modesty is a hallmark of our spa services. While body treatments require you to remove all of your clothing, careful draping procedures are observed at all times.
What do I wear during my treatment?
Spa robes are provided for you to wear during your visit. Massage and Bodycare services are enjoyed without clothing; careful draping procedures are observed at all times. Facial gowns are provided for those having skin care services.
What about my jewelry and valuables?
We recommend you leave your jewelry and watches at home. Unfortunately, we’re not able to take responsibility for your valuables while you are at the spa.
Should I shave prior to my spa service?
We recommend that you do not shave before any of our exfoliating services, which may irritate freshly shaven skin. All other spa services will not be affected whether you shave or not. We do recommend men shave prior to their facial.
Are children permitted in the spa?
For the comfort of all our clients and the enjoyment of your experience, children are not permitted in our spa.
Questions about your order
If you need assistance with an order you have placed or need help placing an order, please contact us at 206.861.0909.
Service Redo Policy
Please notify us within 72 hours of your service if you would like to request a redo. A redo request will be considered if received within that time frame. The redo service must be booked within 14 days of the original service, for the same service.
Returns will be considered within 30 days of original purchase. Due to the consumable and sometimes perishable nature of some of our products, we are not able to return items after 30 days.
Proof of purchase is required for all returns and exchanges. ID is required for all returns or exchanges. We want you to love it, and we will do our best to make it right, however from time to time, we may not be able to accommodate a return.
Gene Juarez Salon & Spas Gift Cards are non-refundable and non-redeemable for cash.
A Full refund will be issued for items returned within 30 days of purchase that are unopened and unused.
All refunds will be issued to your original form of payment. ID is required for all returns.
We are not able to refund gifts.
For items that are opened or gently used (1 or 2 uses) we may be able to exchange for a similar item. In some instances, store credit may be applied.
Items that are opened, damaged, more than gently used or do not have a receipt may be denied a refund or exchange.
Discontinued items cannot be returned or exchanged.
Products purchased with a promotion will be refunded with their promotional prices.
Items purchased as a buy TWO get ONE Free event can be exchanged, or the amount of the refund will be reduced in a prorated fashion by the value of the original value of the free item.
All online and specialty reservations will require a credit card.
Please provide 24 hours’ notice for any changes to your appointment.
Specialty services and services that require our service professionals to reserve large portions of their time, such as group bookings, specialty services, and packages, require 24 hours’ notice to cancel or reschedule to avoid being charged a cancellation fee of 50% of the total cost of the booked service(s). A full list of services subject to cancellation fees can be found below.
- Eyelash Extensions Full set
- Body Treatments
- Keratin Treatment
- Perms and Relaxers
- Corrective Color
- Bleach and Tone
- Spa Packages
- Groups of 3 or more with 2 + service
- Bridal Party services
- Special Occasion Hair
- Offsite Services
We are not responsible for duplication of printable gift cards and will only honor the first redemption. The document has value and should be kept in a safe place. If you card is lost, stolen or used without authorization, we cannot guarantee replacement. Gene Juarez Salon & Spas Gift Cards are non-refundable and non-redeemable for cash.
About Gift Cards
Your gift card can be applied towards products or services of your choice. Cards do not expire and can be used at any Gene Juarez Salon & Spa location and Gene Juarez Men. Packages are subject to change. We are not able to process orders for in-salon pick up online. However, we will be happy to place the order over the phone and have it ready at a salon location for you. Please call a gift card specialist at 206.861.0909.
Note: Bonus gift cards may be used towards services and retail. In most cases, bonus gift cards expire within 60 days of purchase and are linked directly to the purchasers account for use. You may check your bonus gift card balance in your customer profile through the online booking tool or the GJ app. Bonus cards cannot be transferred or redeemed for cash/gratuity. Cards are for one time use.
Spa Finder Gift Cards
We are no longer accepting Spa Finder gift cards as a form of payment.
I’m in the armed services stationed overseas. How can I place an order?
You can place your order online as long as the credit card has a United States billing address. If it does not, call us at 206.861.0909 and one of Guest Reservations Specialists can assist you.
Why can’t I place an order for gift cards online from Canada?
We are not able to process Canadian orders online at this time. Please call 206.861.0909 for assistance. We will be happy to place the order over the phone.
How do I order large quantities of cards or Corporate Gift Cards?
It’s simple, just call 206.681.0909 and we would be happy to help process your request.
What if I don’t receive the Instant Gift Card right away?
Sometimes it takes a few minutes for the email to come through. If you don’t receive your email within 10 minutes, please contact us at 206.861.0909 for assistance. Your gift card is also connected directly to your customer profile.
What if I don’t receive my email with the Instant Gift Card attachment?
It is possible that our emails were routed to your Spam/Junk Mail Folder. If it is not there, please call 206.861.0909 for assistance.
Can I email the Instant Gift Card to the recipient?
Yes. After receiving your email, simply forward the email with the attachment. The recipient can open the attachment and print the Gift Card.
What if I can’t print the Instant Gift Card?
If you are having problems printing the gift card for any reason, please call 206.861.0909 for assistance.
Can I use my gift card package on services other than what’s included?
All Gene Juarez gift card packages are associated with a dollar value. If you receive a package and you would like services that are different than what is included, we would be happy to honor your card for the dollar value. Please note that we do not substitute package services. Packages are subject to change.
How do I check my gift card balance?
Call our automated gift card balance line 24 hours a day at 1-800-242-5353. Gift card balances are also accessible by signing in to your webstore account.
Do gift card packages expire?
Packages and promotional offers expire and are subject to change. If your gift card package expires, your gift card converts to the original purchase dollar value.