Wear what is comfortable. Robes, towels, sandals, shower facilities, select toiletry items and a locker are provided at most of our locations. Open–toed sandals and loose pants are recommended if you are experiencing a pedicure service. We suggest that you do not wear jewelry and leave valuables at home.

We ask that you check in 15 minutes prior to the start of your appointments. This will allow you time to change and adjust to the spa environment. We offer a cup of herbal tea and an aromatic foot bath at most of our locations.

All of our spas are equipped with a luxurious dressing suite complete with lockers, restroom and vanity area. Most of our spas feature our signature eucalyptus steam and Swiss shower.

We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we request a 24–hour notice. Guests who do not honor their appointments or cancel in less than 24 hours may be charged a cancellation fee.

Depending on circumstances, we may be forced to shorten or re–schedule your appointment. If you treatment is shortened, it will end on time so that the next guest will not be delayed.

We do not allow alcohol to be served. Most of our massage and body treatments affect circulation and detoxification. They may intensify the harmful effects of alcohol in your system. If you have consumed alcohol within the last 12 hours please speak with our Spa Hostess. For your safety, we may ask you to reschedule your appointment for a later date.

Our Guest Reservations Specialists are very knowledgeable about each of our services. They will assist you with selecting the perfect treatment for your desired experience or result. We also have Special Reservations Coordinators who can help you reserve a package or group services.

Weekend services are typically reserved one to two weeks in advance for a single service and three to five weeks in advance for package reservations. Single weekday appointments can usually be accommodated in one to two weeks while weekday package reservations require two to three weeks advance notice.

Please notify our scheduling staff when reserving your appointment if you have high blood pressure, allergies or other physical ailments or if you are pregnant or have any disabilities. If you are having waxing, please let us know if you are taking any antibiotics. You will also be asked to complete a medical questionnaire prior to your treatment.

Yes, of course. Whether you choose a therapist of the same or opposite gender, the utmost respect for your modesty is a hallmark of our spa services. While body treatments require you to remove all of your clothing, careful draping procedures are observed at all times.

Spa robes are provided for you to wear during your visit. Massage and Body care services are enjoyed without clothing — careful draping procedures are observed at all times. Facial gowns are provided for those having skin care services.

Please leave your jewelry and watches at home. Unfortunately, we’re not able to take responsibility for your valuables while you are at the spa.

We recommend that you not shave before any of our exfoliating services, which may irritate freshly shaven skin. All other spa services will not be affected whether you shave or not. We do recommend men shave prior to their facial.

For the comfort of all our guests and the enjoyment of your experience, children are not permitted in our spa.

In order to maintain our peaceful atmosphere, we request that you turn off your cell phone and/or pager when visiting our spa.

Payment is made at the end of your visit at the check–out desk. We accept VISA, MasterCard, American Express or cash as a form of payment. Personal checks must contain an in–state address with a valid Washington ID. If a Gene Juarez Gift Card is your form of payment, we request that you bring your gift card with you and present it to the cashier upon check–out.

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