Meet Us
FAQ
About Your Spa Visit
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What should I wear?
Your visit is all about relaxation and pampering, so please come in what’s comfortable. At most of our locations, we provide robes, towels, sandals, shower facilities, select toiletry items and lockers. To learn about specific amenities at each location, please ask our Guest Reservations Specialist. When coming in for a pedicure, we recommend open–toed sandals and loose pants. For comfort and safety, we suggest you leave jewelry and valuables at home.
When should I arrive?
Please check in 20-minutes prior to the start of your appointment. This will give you plenty of time to change, and start enjoying the spa environment. We offer a cup of herbal tea and an aromatic footbath at most of our locations.
Where will I change?
Most of our spas are equipped with a luxurious dressing suite complete with lockers, restroom and vanity area. In most cases, they feature our signature eucalyptus steam and Swiss shower. To learn about specific amenities at each location, please ask our Guest Reservations Specialist.
What if I need to cancel an appointment?
These things happen! If you find yourself unable to keep an appointment, we request a 24–hour notice. Guests who do not honor their appointments or cancel in less than 24 hours may be charged a cancellation fee.
What if I’m late for my appointment?
It’s possible we may have to shorten or re–schedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed. We hope you understand.
Can I bring alcohol to the spa?
We do not allow alcohol to be served. Most of our massage and body treatments affect circulation and detoxification. They may intensify the harmful effects of alcohol in your system. If you have consumed alcohol within the last 12 hours, please speak with our Spa Hostess. For your safety, we may ask you to reschedule your appointment for a later date.
Is there someone who can help me decide how to choose my treatments?
Our Guest Reservations Specialists are very knowledgeable about all of our services. They will help you select the perfect treatment. We also have Special Reservations Coordinators who can help you reserve a package or group service.
How far in advance do I need to schedule?
Weekend services are typically reserved one to two weeks in advance for a single service, and three to five weeks in advance for package reservations. Single weekday appointments can usually be accommodated in one to two weeks while weekday package reservations require two to three weeks advance notice. As availability often varies, we are more than happy to check on any scheduling request.
What if I have special health considerations?
Please notify our Guest Reservation Specialist when reserving your appointment if you have high blood pressure, allergies or other physical ailments or if you are pregnant or have any disabilities. If you are having waxing, please let us know if you are taking any antibiotics. You will also be asked to complete a medical questionnaire prior to your treatment.
May I request a male or female therapist?
Yes, of course. Whether you choose a therapist of the same or opposite gender, the utmost respect for your modesty is a hallmark of our spa services. While body treatments require you to remove all of your clothing, careful draping procedures are observed at all times.
What do I wear during my treatment?
Spa robes are provided for you to wear during your visit. Massage and Body care services are enjoyed without clothing — careful draping procedures are observed at all times. Facial gowns are provided for those having skin care services.
What about my jewelry and valuables?
We recommend you leave your jewelry and watches at home. Unfortunately, we’re not able to take responsibility for your valuables while you are at the spa.
Should I shave prior to my spa service?
We recommend that you do not shave before any of our exfoliating services, which may irritate freshly shaven skin. All other spa services will not be affected whether you shave or not. We do recommend men shave prior to their facial.
Are children permitted in the spa?
For the comfort of all our guests and the enjoyment of your experience, children are not permitted in our spa.
Do you allow cell phones?
In order to maintain our peaceful atmosphere, we request that you turn off your cell phone when visiting our spa.
What methods of payment do you accept?
Payment is made at the end of your visit at the check-out desk. We accept VISA, MasterCard, American Express, Discover and debit cards or cash as forms of payment. Personal checks must contain an in–state address with a valid Washington State ID. If a Gene Juarez Gift Card is your form of payment, we request that you bring your gift card with you and present it to the cashier upon check-out.
Gift Cards
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When I purchase a Gift Card online, how do I receive it?
There are ways to receive your Gift Card:
- Instantly. Instant Gift Cards are sent to you immediately via email with a PDF attachment that can be printed out and used immediately.
- By Standard U.S. Mail. Standard Gift Cards are sent to you via U.S. mail with a matching folder, catalogue, and price guide.
Do you have any special types of Gift Cards?
Yes. We have our regular gift cards. But we also have our Gene Juarez Series Collection Gift Cards, and our Corporate Gift Cards.
Instant Gift Cards
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How will I receive the Instant Gift Card?
You will receive two emails within minutes of placing your order. The first is a confirmation of your order and the second email has an attachment, either at the top or bottom of the page, as a PDF file. Simply open the file and print the Instant Gift Card.
What if I don't receive the Instant Gift Card right away?
Sometimes it takes a few minutes for the emails to come through. If you don't receive both of your emails within 10 minutes, please contact us at 206.861.0909 for assistance.
What if I don't receive my email with the Instant Gift Card attachment?
It is possible that our emails were routed to your Spam/Junk Mail Folder. If it is not there, please call 206.861.0909 for assistance.
Can I email the Instant Gift Card to the recipient?
Yes. After receiving both your emails, simply forward the email with the PDF attachment. The recipient can open the attachment and print the Gift Card.
Why can't I open the attachment?
In order to open the PDF, you will need to have a current version of Adobe Acrobat Reader. If you don’t have it on your computer, you can click on the link in the email to download Adobe, or you can download it here.
What if I can't print the Instant Gift Card?
If you are having problems printing the gift card for any reason, please call 206.861.0909 for assistance.
Why can't I place an order for an Instant Gift Card from Canada?
Our apologies, but at this time we cannot process Instant Gift Cards with billing addresses outside of the United States. We can, however, process Standard/By Mail Gift Cards for customers outside the United States. Click here to place your order.
Standard Gift Cards
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How long does it take for delivery of a Gift Card when ordered online or by phone?
Regular delivery is 7-10 days
Express delivery is 1-2 business days (no Saturday/Sunday deliveries and please note that UPS will not delivery to a PO Box)
* Please make sure that there will be an adult available to sign for all Express orders
Why can't I place an order for standard gift cards online from Canada?
Sometimes our system does not recognize either bank information or Canadian postal codes. Please call 206.861.0909 for assistance. We will be happy to place the order over the phone for you.
* At this time we cannot process Printable Gift Cards with billing addresses outside of the United States.
I'm in the armed services stationed overseas. How can I place an order?
You can either place it online or over the phone (please call 206.861.0909) with one of our Guest Reservations Specialists, as long as the Credit card has a United States billing address.
Gene Juarez Series Collection Gift Cards
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What is the difference between a regular Gift Card and a Series Collection Gift Card?
The Series Collection is a group of select services in an array of 6, 8, or 12 appointments. You simply choose the service and the number of services you would like to receive or that have been recommended for you. You will then receive our Spa Series Card with your series information. Our Guest Service Representatives will use your card to keep track of your services.
Can I use my Series Collection Gift Card for other services or products?
Unfortunately, this card is designed only for the services you purchased. If you would like to use it for other than the designated Series program you purchased, we can redeem it and place the remaining balance on a gift card for you.
May I refund my Series Collection Gift Card?
Unfortunately, no. This card is like cash and may not be returned. Again, it can be transferred to a gift card to be used for any products or services.
What are the different levels for?
Each level has a higher savings and added benefits for our guests. Regardless of level, each guest becomes a member of our email list for special offers, events, and Gene Juarez news; a complimentary Kérastase treatment with your next hair service; and then, according to your level, 10-30% off one day of services and/or products.
Can I use the Series Collection Gift Card for a group or party?
Yes, the Series Collection Gift Card is not limited to a single person. A Spa Party is a wonderful way to share the pampering with friends and family.
Do I have to use my Series Collection Gift Card at one location or can I use it at multiple locations?
You can receive your services at any location, but generally, we encourage you to see the same Therapist.
Gene Juarez Corporate Gift Cards
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How can the Gene Juarez Salons & Spa Corporate gift card be used?
Your gift card can be applied towards products, services or gratuities of your choice. They don't expire and can be used at any Gene Juarez Salons & Spas location including our Gene Juarez Academies.
Can the Gene Juarez Salons & Spas Corporate Gift Card be ordered in any denomination or in any quantity?
There is no minimum quantity required and it can be loaded with any denomination up to $5000 per card.
How does the Corporate Gift Card differ from the regular gift card?
Corporate Gift Cards offer a volume rewards program for companies and groups that include corporate discounts, spa parties and gift with purchase programs.
What are my shipping options and the delivery time estimate on corporate gift card orders?
Orders for the corporate gift cards will be are processed within 24 hours upon receipt of payment or approval of credit card payment. We offer free standard ground shipping via UPS. Please allow 7 - 10 days. Free shipping is available for our corporate customers. Also, personal delivery is available upon request.
Does the Corporate Gift Card expire? Are there dormancy fees?
No. It does not expire and there are no dormancy fees.
Corporate Giving
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Is my group eligible to receive a donation?
Gene Juarez Salons & Spas believes in giving back to the communities we serve through our corporate giving program. The concerns we support come from our mission to support the beauty, health and well-being of our guests, communities and their families.
When will our request be reviewed?
Requests are evaluated by the Donation Committee at our Home Office the last week of every month, and you will recieve notification on your request the first week of the following month. We are not able to accommodate last minute requests.
What are you able to donate?
We are often able to donate gift cards for salon and spa packages. Special consideration may be given for cash or product donations.
How will I receive my item?
You can either pick up your item at our corporate office or it can be delivered via UPS.
How is the gift card packaged?
We can send the gift card in a gift box with bag. If you would like more marketing items for your event, please include it in your request.
Education
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Can I use the Gene Juarez Gift Card at the Academies?
Yes, our gift card is accepted at all of our locations.
If I attend Gene Juarez Academy, do I have to work for Gene Juarez Salons & Spas?
No. Graduates of our Academy have many opportunities awaiting them whether they wish to work for Gene Juarez Salons & Spas or any company in the industry.
Do I have to specialize while attending Gene Juarez Academy?
No. We provide students with theory and practical training experience in cutting, styling and chemical processing of the hair as well a basic introduction to manicuring and esthetics. All to prepare students to become a licensed cosmetologist in the state of Washington.
Do you offer financial assistance?
As an accredited school, the Academy offers eligible students a variety of financial aid and scholarship programs to help fund their education.
Careers
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What is the best way to find open positions?
Visit the Careers section to view all our open positions.
Why do Gene Juarez Artists specialize in either design or color?
We’ve found that when an artist chooses an area of focus, their expertise becomes deeper and more refined.
How long does it usually take to become a Hair Artist in the Hair Department for Gene Juarez Salons & Spas?
All Artists go through our Associate Training Program, which is rooted in a strong foundation of beauty business strategies and designed to help hairdressers build their artistic talent. Training is in-salon on the floor with our most successful hairdressers. It’s a 50 week paid program, offering compensation increases and benefits.
Where can I find information about the types of job opportunities or career paths offered at Gene Juarez?
We offer an exciting range of career opportunities at Gene Juarez. Visit our Open Salon & Spa Positions page to learn more.
Can I submit my resume online or mail my resume to the Gene Juarez Recruiting Team?
We offer several options to send your resume to Gene Juarez:
Our preference is that you complete our online questionnaire and attach your resume as a Word document or PDF file.
Or you can send the same information in the following ways:
Fax
425.748.1475, Attention: Recruiting
Phone
425.748.1430 for information
Mail
Gene Juarez Salons LLC
Attn: Recruiting
3326 160th Ave SE, Suite 400
Bellevue, WA 98008
Email
careers@genejuarez.com
I am unsure if I have the qualifications to become a Gene Juarez artist or therapist. Is there someone I can personally talk with to get my questions answered?
Yes. We welcome phone calls from applicants and will gladly answer any questions you may have. Please feel free to call our recruiting team at 425.748.1430.
