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View our FAQs to find the answers you need.

Appointments

How to schedule an appointment— Simply call any of our Gene Juarez locations to schedule your appointment. If you're not sure which location is best for you, or if you have general questions, please feel free to call us anytime at 425-373-3700, and we're happy to help.

Gene Juarez Salons & Spas

  • Alderwood 425.744.6000
  • Bellevue 425.455.5511
  • Downtown Seattle 206.326.6000
  • Northgate 206.365.6000
  • Redmond 425.882.9000
  • Southcenter 206.431.8888
  • South Hill 253.770.8400
  • Tacoma 253.472.9999
  • University Village 206.522.4700

Gene Juarez Education

  • Gene Juarez Academy North 206.365.6900
  • Gene Juarez Academy South 253.839.4000
  • Advanced Training Salon 206.622.6611

About Your Spa Visit

What should I wear?

Your visit is all about relaxation and pampering, so please come in what’s comfortable. At most of our locations, we provide robes, towels, sandals, shower facilities, select toiletry items and lockers. To learn about specific amenities at each location, please ask our Guest Reservations Specialist. When coming in for a pedicure, we recommend open–toed sandals and loose pants. For comfort and safety, we suggest you leave jewelry and valuables at home.

When should I arrive?

Please check in 20-minutes prior to the start of your appointment. This will give you plenty of time to change, and start enjoying the spa environment. We offer a cup of herbal tea and an aromatic footbath at most of our locations.

Where will I change?

Most of our spas are equipped with a luxurious dressing suite complete with lockers, restroom and vanity area. In most cases, they feature our signature eucalyptus steam and Swiss shower. To learn about specific amenities at each location, please ask our Guest Reservations Specialist.

What if I need to cancel an appointment?

These things happen! If you find yourself unable to keep an appointment, we request a 24–hour notice. Guests who do not honor their appointments or cancel in less than 24 hours may be charged a cancellation fee.

What if I’m late for my appointment?

It’s possible we may have to shorten or re–schedule your appointment. If your treatment is shortened, it will end on time so that the next guest will not be delayed. We hope you understand.

Can I bring alcohol to the spa?

We do not allow alcohol to be served. Most of our massage and body treatments affect circulation and detoxification. They may intensify the harmful effects of alcohol in your system. If you have consumed alcohol within the last 12 hours, please speak with our Spa Hostess. For your safety, we may ask you to reschedule your appointment for a later date.

Is there someone who can help me decide how to choose my treatments?

Our Guest Reservations Specialists are very knowledgeable about all of our services. They will help you select the perfect treatment. We also have Special Reservations Coordinators who can help you reserve a package or group service.

How far in advance do I need to schedule?

Weekend services are typically reserved one to two weeks in advance for a single service, and three to five weeks in advance for package reservations. Single weekday appointments can usually be accommodated in one to two weeks while weekday package reservations require two to three weeks advance notice. As availability often varies, we are more than happy to check on any scheduling request.

What if I have special health considerations?

Please notify our Guest Reservation Specialist when reserving your appointment if you have high blood pressure, allergies or other physical ailments or if you are pregnant or have any disabilities. If you are having waxing, please let us know if you are taking any antibiotics. You will also be asked to complete a medical questionnaire prior to your treatment.

May I request a male or female therapist?

Yes, of course. Whether you choose a therapist of the same or opposite gender, the utmost respect for your modesty is a hallmark of our spa services. While body treatments require you to remove all of your clothing, careful draping procedures are observed at all times.

What do I wear during my treatment?

Spa robes are provided for you to wear during your visit. Massage and Body care services are enjoyed without clothing—careful draping procedures are observed at all times. Facial gowns are provided for those having skin care services.

What about my jewelry and valuables?

We recommend you leave your jewelry and watches at home. Unfortunately, we’re not able to take responsibility for your valuables while you are at the spa.

Should I shave prior to my spa service?

We recommend that you do not shave before any of our exfoliating services, which may irritate freshly shaven skin. All other spa services will not be affected whether you shave or not. We do recommend men shave prior to their facial.

Are children permitted in the spa?

For the comfort of all our guests and the enjoyment of your experience, children are not permitted in our spa.

Do you allow cell phones and pagers?

In order to maintain our peaceful atmosphere, we request that you turn off your cell phone and/or pager when visiting our spa.

What methods of payment do you accept?

Payment is made at the end of your visit at the check-out desk. We accept VISA, MasterCard, American Express, debit cards or cash as forms of payment. Personal checks must contain an in–state address with a valid Washington State ID. If a Gene Juarez Gift Card is your form of payment, we request that you bring your gift card with you and present it to the cashier upon check-out.